▶ Payment Options
1. Payment by credit card(Visa, Master, JCB, Amex etc.) :3D verified credit cards only are eligible for payment by credit card.
2. Payment via PayPal account : PayPal verified account is required.
If your order is eligible for payment via PayPal, Choose PayPal as the payment method on the checkout screens.
Don''t yet have PayPal Verified? Sign up here. Verified PayPal accounts with confirmed U.S.
addresses only please. For more information on PayPal, please visit paypal.com
3. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.
We ship after payment has been cleared.
▶ Shipping Policy
Kaiu offers free shipping for orders with at least $200.
The shipping fee is $20 for the customers who purchased less than $200.
All the packages will be shipped by EMS (Express Mail Service) of the Korean Post and will arrive within 4 to 5 business days following the date of shipment.
Customers will receive the package via USPS within USA through a special agreement between the Korea Post and postal services of other countries.
EMS includes an insurance and signature confirmation service.
If you would like to know more about EMS, please see the website shown below.
https://ems.epost.go.kr/comm.RetrievePostagEMSSrvcCenter.postal
International shipments may be subject to import taxes, duties and customs fees, which are levied once
your package reaches the country of destination, and are the responsibility of the recipient.
In case that the customer refuses to receive the parcel, the products are to be returned to Korea
and will not be shipped again.
According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.
▶ Order Tracking
Customers will receive an email notification with the tracking number when an order has been shipped.
Through EMS, you can track and confirm the delivery status through a global computer network.
To track EMS packages, please go to the website shown below.
https://service.epost.go.kr/trace.RetrieveEmsRigiTrace.comm
▶ Return Policy
As all of our items are engraved we do not offer return in principle. However, if your purchased item is defective,
we will exchange and pay the shipping fee also. 15 days limited warranty All items purchased
from Kaiujewelry.com are warranted for 15 days against any manufacturer's defects.
If a jewelry item breaks or fails within 15 days after arrival of the item, we will exchange the item with no charge.
•Exchangeable
- When the chain breaks within 15days after receiving the purchase.
- When the clasp doesn’t work properly within 15days after receiving the purchase.
- When the item is different from your order. (an error in engraving or etc.)
•Non-exchangeable
- Normal wear and tear
- Abuse
- The loss of stones from settings
•Note: Before shipping the purchased items to us, please follow the proper progress shown below.
1. Please leave a message about the problem you have with the purchased item at the Q&A Board or customerservice@kaiujewelry.com
2. Request a Return Authorization number. If there is any cost that you need to pay, we will let you know.
(Shipping costs or etc)
3. Package all the original items in a bubble wrap or a small box to prevent damage to the item during shipping.
4. Ship it by first class mail to:
Kaiujewerly.com
8-7, Cheonho-daero 145-gil, Gwangjin-gu,Seoul, Republic of Korea (zip code: 04968)
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702-202-4290
(Weekdays 10:00 ~ 18:00)
kaiu@kaiujewelry.com
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